Our Guarantees
Confidentiality
We respect your confidentiality and we guarantee that all
information we receive from you will be treated in the strictest
confidence.
Quality
The quality of our output is paramount. Many translation services
charge extra for proof reading and regularly produce output that
requires further work. Our guarantee is that our output will be at
least as professional, if not more so, as output from the best
translation services. We are so confident in our work, that we will
provide a full refund if you are unhappy with the output, provided the
following criteria are met:
- You are able to provide us with a copy of the receipt for
translation of the same document elsewhere. We reserve the right
to contact any parties we see fit, in order to verify that the
translation was indeed performed again
- We are provided with the full re-translated document
Speed
We understand the importance of your deadlines, so if we suspect we
may not be able to meet one, we will choose to refuse your order
rather than produce sub-standard output, or risk missing your
deadline. This is not to say we can not turn around jobs quickly. We
have previously turned around technical translations of 10,000+
Japanese characters in 2 days, proof reading included and ready to
use. We don't believe anyone can match this at our price point.
Flexibility
We appreciate that all of our customers' needs are different and
endeavour to tailor our service to your needs. For example, if you
need any of the following, reduced rates may apply:
- Draft output - For example, when you only need to understand the
content and a professional translation is not required
- Multiple orders - Usually when our customers choose us as their
preferred translators, we will offer to enter into negotiations to
discuss future rates